Refund policy

PERISHABLE PRODUCTS (FRUITS, JUICES, SEA MOSS, TONICS, ETC.)

All sales of perishable products are final. Due to the nature of our fresh and perishable items, we do not accept returns or offer refunds once products have shipped or been picked up.

  • Inspection Window for Local Pickup: For perishable items picked up locally, customers have 24 hours from the time of pickup to report quality issues that could not have been detected at pickup (for example, the inside of a watermelon). To request a replacement or store credit, contact us within 24 hours of pickup with photos and a description of the issue. We will review your claim and, if approved, offer a replacement or store credit. Claims made after 24 hours from pickup are not eligible for replacement or credit.
  • Damaged or Incorrect Orders: If your order arrives damaged or you receive the wrong item, contact us within 24 hours of delivery or pickup. Please provide photos and a description of the issue. We will review and, if eligible, offer a replacement or store credit.
  • Shipping Delays: We are not responsible for delays caused by carriers, but we will work with you to resolve any issues where possible.

 

NON-PERISHABLE PRODUCTS (SUPPLEMENTS, MERCHANDISE, ETC.)

  • Returns & Refunds: Eligible non-perishable products may be returned within 14 days of delivery or pickup. Items must be unopened, unused, and in original packaging.
  • Return Process: To request a return, email us with your order number and reason for return. We will provide return instructions if your request is approved.
  • Refunds: Once the returned item is received and inspected, we will process your refund to the original payment method. Shipping costs are non-refundable.
  • Exchanges: We only replace non-perishable items if they are defective or damaged.

 

LOCAL PICKUP ORDERS

  • Perishable Products: All sales are final once items are picked up. Please inspect your order at pickup—if there are any issues (damage, wrong items), notify us before leaving so we can resolve them immediately. For interior quality issues that cannot be seen at pickup (like inside of watermelon), refer to the 24-hour inspection window above.
  • Non-Perishable Products: Eligible for return or exchange within 14 days of pickup, provided items are unopened, unused, and in original packaging. Return requests must be made in person or by email.

 

NO-SHOW PICKUP POLICY

  • Perishable Items: If a perishable order is not picked up within 24 hours of the scheduled pickup time, it will be considered abandoned due to product freshness requirements. No refunds or credits will be issued for abandoned perishable orders.
  • Non-Perishable Items: If a non-perishable order is not picked up within 7 days of the scheduled pickup time, it will be considered abandoned. After this period, the order is no longer eligible for a refund.

 

GENERAL TERMS

  • Final Sale Items: Sale and promotional items are final sale and not eligible for return or refund.
  • Customer Responsibility: Customers are responsible for return shipping costs unless the item was sent in error or is defective.

Questions? Contact us at support@fruitguyoftampa.com for any questions about your order or this policy.